Shipping & Returns

Shipping and Returns Policy of All Arms PRI Ltd

Welcome to All Arms PRI Ltd. By using our website and purchasing our products, you are agreeing to the following shipping and returns policy. Please read through this carefully to understand how we handle deliveries and potential returns.

1. General Information

This policy outlines the terms related to shipping and returns for all orders placed through the All Arms PRI Ltd website for the products and services we provide. Our registered office is located at All Arms PRI, Garners Garden Centre, Cemetery Road, Newcastle under Lyme, Staffordshire, ST56SH.

2. Shipping and Delivery

- Delivery Charges: Shipping costs are calculated based on the size and destination of your order. These will be clearly communicated and displayed at checkout before you finalize your purchase.

- International Orders: Customers ordering from outside the UK are responsible for all customs duties, taxes, and import fees that may apply upon the package reaching its destination.

- Dispatch Times: For handmade products, we strive to complete and dispatch all orders within 28 days from the date of order confirmation. We appreciate your understanding that the bespoke nature of our handmade products means each item requires meticulous attention to detail and craftsmanship.

3. Returns and Refunds

- Standard Items: For non-customised products, returns are accepted within 14 days of receipt. Items must be in their original condition and packaging.

- Bespoke Items: Under UK consumer law, returns or refunds for custom-made or personalised items are typically not accepted unless the items are faulty.

- Faulty Goods: If you receive an item that is faulty or not as described, you may return it within 28 days for a full refund or replacement.

- Refund Processing: Refunds are processed back to the original payment method within 14 days of receiving the returned item at our warehouse.

4. How to Return an Item

To initiate a return, please contact our customer service at support@allarmspri.co.uk or call us at 01782479355. Provide your order number and details about the product you wish to return. We will guide you through the process and provide any necessary shipping labels or instructions.

5. Liability for Returns

We are not responsible for items lost or damaged during return shipping. We recommend using a tracked shipping service and purchasing shipping insurance for returns of high-value items.

6. Limitation of Liability

All Arms PRI Ltd will not be liable for any damages that result from the use of, or the inability to use, the products purchased from our site, except as required by law.

7. Changes to Our Shipping and Returns Policy

We may update this policy from time to time. Any changes will be posted on this page with immediate effect.

For more details on our shipping and returns policies, or if you have any other queries, please do not hesitate to contact us at:

- Email: support@allarmspri.co.uk

- Phone: 01782479355

Your satisfaction is paramount to us, and we strive to provide excellent customer service alongside our high-quality products. Thank you for choosing All Arms PRI Ltd.